The fault lies with Obama and Jeh Johnson, total incompetents, or worse.
Of course our crack media at ABC here don't tell us when the policy not to look was implemented, but you can infer from the story that the Obama Administration made it official policy not to look in the wake of the Edward Snowden revelations in the summer of 2013 in order to make the regime look respectful of privacy rights.
Too bad it's the privacy of foreigners Obama cares about instead of ours.
The guards of a tyrant are foreigners.